EPC are the leaders in Call Management and Billing Software, as main distributors of OAK products to the Middle Eastern market, we are in a position to provide organisations total call management solutions to increase efficiency and reduce costs.

Billing : With such a varied supply of products now available, organisations need a system that will allow them to bill these varied services with confidence and ease. what is required is a billing system that can handle a variety of services and billing methods, whilst allowing the reseller full control over their billing cycle. With aBILLity, Oak is able to offer a fully equipped system.

Call Logging : An extremely useful technology that allows you to monitor and manage your telecommunications costs by keeping a record of all calls. It can also be instrumental in helping to optimise your resources and to avoid losing business. Oak provides software and wallboards which will give reports and analysis to get the most out of telephone systems and keep costs under control.

Call Recording : More and more companies and individuals are recognising the benefits of recording calls. It provides an accurate record of what was said by whom and when, avoids the need for repetition or speaking slowly, creates voice to attach to client records and provides a perfect aid to training, dispute resolution and compliance requirements.
Computer Telephony Integration : CTI by Oak is separated in four categories; call handling, feature control, call event information and database integration bringing powerful productivity for individuals and teams.

Voicemail : As telecommunications technology continues to advance it is important that a rival organisation cannot gain competitive advantage. Oak develops a number of scalable voice processing and voicemail systems ranging from simple voice announce units to fully digital voice processing systems.

Oak has provided solutions to some of the worlds best known companies, including Arsenal Football Club, BBC, BMW, British Airways, Mercedes Benz, Motorola, MTV, Nokia and Samsung.

We are proud that Oak are recomended by many leading manufacturers, including Aastra, Alcatel, Avaya, Cisco, Inter-tel, Mitel, Nortel, Samsung, Siemens and Toshiba.